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Knowledgebase : Netrouting

Netrouting does not require a hosting contract on most of our products unless you so desire. For web hosting, VPS hosting, and dedicated servers our terms are simply month-to-month. Domain registration services carry a minimum of a one (1) year registrati...
Test our worldwide network: * Amsterdam, The Netherlands - 94.228.209.167 * Stockholm, Sweden - 94.185.80.196 * Miami, FL, United States - 208.76.52.71 Download test files (100Mbps): * Amsterdam, The Netherlands - http://nl.as47869.net/1000mb...
You may host streaming software on Netrouting servers. It is your responsiblity to ensure that the material being streamed is not copyright protected by United States federal or International law. Since streaming applications can be bandwidth intensive, i...
Unfortunately this is not possible due to how our automatic provisioning system is configured. Netrouting currently offers over fourty (40) different OS templates offering a wide range of choices. If you have a specific request for a template we do not ...
Absolutely! Netrouting offers extensive programs and service automation for resellers. More information about reselling Netrouting products and services can be found at https://www.netrouting.com/resellers [https://www.netrouting.com/resellers]. Please ...
BitTorrent protocols and peer-to-peer software are permitted. Netrouting advises close monitoring of all file sharing activity for violation of copyright law including the unlawful distribution of commercial software or copyright protected material. The d...
NOTIFICATION OF INVOICES - Netrouting will send a notification of invoice creation fourteen (14) days before payment on that invoice is due. This will give you the time to review your statement and make changes to your billing methods. You may pay your in...
Netrouting happily accepts payment through Paypal. Our customer portal [https://my.netrouting.com] allows you to select and pay your invoice using Paypal as your selected payment method. Since it is simple to make payment through our billing system using ...
Reloading your operating system (OS) is free, and in most cases can be done remotely through our customer portal [https://my.netrouting.com] for dedicated, virtual and cloud servers. However, some operating systems and hardware configurations require th...
Netrouting offers a ready-made DirectAdmin template available for installation through our customer portal [https://my.netrouting.com]. Simply login to our customer portal and navigate from My Hosting to either Virtual Servers [https://my.netrouting.com/#...
We are sorry you wish to close your account with Netrouting and hope you keep us in mind when choosing a hosting company in the future. To close your hosting account simply log in to the customer portal [https://my.netrouting.com] and select My Account ...
You may contact our abuse department by sending an email to abuse@netrouting.com. Netrouting does not accept reports of abuse via telephone, fax or other means of communication.
If you are an existing client and wish to add additional services to your account, simply order from our website as usual. Once you are directed to the order form, you will select "I am an Existing Customer" under the "Your Details" section. Your new serv...
The Netrouting provisioning system is automatic and setup occurs the moment your account is created and payment is made. You should receive your login details within a few minutes of signing up. There are occasions whereby setup is delayed for such matt...
Your VPS will come preconfigured with one (1) IP address. Additional IP addresses up to a total of four (4) can be added to your account by creating a support ticket or contacting sales@netrouting.com. Applications requiring more than four (4) IP addres...
Yes, Netrouting permits the hosting of legal adult material.
The use of private Internet relay chat servers for communication among private parties is allowed. Netrouting expressly forbids IRC servers connected to public networks or servers. Furthermore, any IRC servers that cause disruptions of our network, networ...
We are happy to allow you to use the Netrouting logo and banners on your website, but only with prior approval. Please contact sales@netrouting.com beforehand to obtain permission to use our logo or branding on your website.
Netrouting will work to ensure that you are completely happy with our products and services. Our goal is to develop a long-lasting business relationship and become your provider of choice. However, as a matter of general policy we offer a 10 DAY MONEY BAC...
Netrouting provides a variety OS templates availabile for our Xen based VPS platform. All of the following templates are currently available for installation through your client VPS control panel. CENTOS * CentOS 4 x86_32 Minimal * CentOS 5 x86_64 ...
Netrouting operates two separate business entities. One is for our European clients including The Netherlands [NL] and Sweden [SE] hosting. For these clients our payment options include: * Paypal * Moneybookers * Visa/MasterCard/Amex * iDeal *...
If Netrouting does not receive payment within two (3) days of the invoice being due, your account will be accessed a late fee of 10% of your invoice amount and your account will be subject to suspension. After seven (7) days your account will be terminate...
On certain services (such as Colocation and IP Transit), Netrouting adjusts the invoice ammount on a prorata basis to be due on the first day of each month. If your order is placed before the seventeenth (17) day of the month, you first invoice will only ...
ERROR: This domain name (xeneurope.com), does not match the domain name in the license key file support.netrouting.com.

For assistance with your license, please contact the Kayako support team: https://support.kayako.com