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Netrouting does not require a hosting contract on most of our products unless you so desire. For web hosting, VPS hosting, and dedicated servers our terms are simply month-to-month. Domain registration services carry a minimum of a one (1) year registrati...
NOTIFICATION OF INVOICES - Netrouting will send a notification of invoice creation fourteen (14) days before payment on that invoice is due. This will give you the time to review your statement and make changes to your billing methods. You may pay your in...
Netrouting happily accepts payment through Paypal. Our customer portal [https://my.netrouting.com] allows you to select and pay your invoice using Paypal as your selected payment method. Since it is simple to make payment through our billing system using ...
We are sorry you wish to close your account with Netrouting and hope you keep us in mind when choosing a hosting company in the future. To close your hosting account simply log in to the customer portal [https://my.netrouting.com] and select My Account ...
If you are an existing client and wish to add additional services to your account, simply order from our website as usual. Once you are directed to the order form, you will select "I am an Existing Customer" under the "Your Details" section. Your new serv...
Netrouting will work to ensure that you are completely happy with our products and services. Our goal is to develop a long-lasting business relationship and become your provider of choice. However, as a matter of general policy we offer a 10 DAY MONEY BAC...
Netrouting operates two separate business entities. One is for our European clients including The Netherlands [NL] and Sweden [SE] hosting. For these clients our payment options include: * Paypal * Moneybookers * Visa/MasterCard/Amex * iDeal *...
If Netrouting does not receive payment within two (3) days of the invoice being due, your account will be accessed a late fee of 10% of your invoice amount and your account will be subject to suspension. After seven (7) days your account will be terminate...
On certain services (such as Colocation and IP Transit), Netrouting adjusts the invoice ammount on a prorata basis to be due on the first day of each month. If your order is placed before the seventeenth (17) day of the month, you first invoice will only ...
ERROR: This domain name (xeneurope.com), does not match the domain name in the license key file support.netrouting.com.

For assistance with your license, please contact the Kayako support team: https://support.kayako.com