Knowledgebase
Knowledgebase: Netrouting
Do you charge for OS reloads
Posted by Savvas Bout on 27 February 2015 10:14 PM

Reloading your operating system (OS) is free, and in most cases can be done remotely through our customer portal for dedicated, virtual and cloud servers.

However, some operating systems and hardware configurations require the operating system to be installed manually by our support staff. In this case, simply log a support ticket or email support@netrouting.com and we will be happy to process your request.

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ERROR: This domain name (xeneurope.com), does not match the domain name in the license key file support.netrouting.com.

For assistance with your license, please contact the Kayako support team: https://support.kayako.com