Knowledgebase
Knowledgebase: Billing
Default Billing Policy
Posted by Savvas Bout on 27 February 2015 09:45 PM

Notification of Invoices – Netrouting will send a notification of invoice creation fourteen (14) days before payment on that invoice is due. This will give you the time to review your statement and make changes to your billing methods. You may pay your invoice manually through our customer portal or set up a recurring subscription payment through your selected billing provider.

Late Fees, Account Suspension and Termination – If Netrouting does not receive payment within two (2) days of the invoice being due, your account will be accessed a late fee of 10% of your invoice amount and your account will be subject to suspension. After seven (7) days your account will be terminated and your data permanently deleted from our network.

Cancellation – Netrouting requires notification within seven (7) days of your due date. You must log in to the customer portal and submit a cancellation request. Cancellations can not processed via email, live chat, or by telephone.

Custom Plans – If you'd like to be put on a custom plan, please submit a ticket through our customer portal. Netrouting reserves the right to decline any custom plan requests at its own discretion.

Contracted Services – Contracted services are subject to the terms written in this policy, unless otherwise overwritten or referred to by the terms set in the contract. 

If you have further questions regarding Netrouting's billing policy please log a sales ticket or email sales@netrouting.com.

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ERROR: This domain name (xeneurope.com), does not match the domain name in the license key file support.netrouting.com.

For assistance with your license, please contact the Kayako support team: https://support.kayako.com